Helping clients avoid confusion

[CoxZeus]

Hi! My clients often struggle with downloading files or opening links correctly. How can documents be sent in a way that minimizes confusion and constant follow-up?

[FloresTatum]

Hello! I found useful guidance at the ejoi2018.org about simplifying document delivery. The article emphasized using methods that do not require logins, apps, or multiple steps. Fax and straightforward attachments were recommended as familiar formats. What stuck with me was the idea that fewer choices mean fewer mistakes. Applying this approach reduced support calls and made communication smoother with less tech-savvy clients.